FAQs

Fulfillment

Items are typically fulfilled within 1-2 business days of an order being placed. All items ship from our Tulsa, OK studio unless otherwise noted in the description.

Shipping

Shipping Costs will vary depending on the size/weight of the item and the destination of the order. We offer shipping through USPS and UPS, both domestically and internationally. Shipping prices are set by the carrier. We understand that international shipping costs are high, but we have no control over these costs. 

Tracking numbers will be provided once the order has been fulfilled.

Once items leave our studio, they are fully in the hands of the shipping carrier. If you are looking for a missing or delayed package, we recommend reaching out to the carrier directly. 

International Orders

For our international friends, we have had a high number of packages get returned to us. Please make sure your address is entered correctly if you will be shipping internationally. We are not responsible for any lost packages and those orders will not be refunded. 

International orders are responsible for all taxes and customs.

Return to Sender Orders

Any orders, international or domestic, that are returned to us, may be reshipped for the cost of shipping plus a $5 fee.

Returns and Exchanges

All sales are final. If there is a problem with your order, please reach out to us directly – orders@flashfloodprint.com